- PDF - 6.1 Mb
Organised by:
5 - Services
1 Living Stations Carlos VENTURA 2 Reinvent Stations & New lifestyle with Suica Naoya KOIDE - PDF - 3 Mb
3 The new business fronteer in services Giuseppe L’ABBATE - PDF - 6.2 Mb
4 Focus on new consumers Roger COURTENS - PDF - 769.2 kb
5 Marketing des services Jean-Claude FAVIN LÉVÈQUE - PDF - 2 Mb
6 L’information dans les gares Jean-Paul JACQUOT - PDF - 216.9 kb
7 L’information personnalisée aux voyageurs Hans Zimmermann - PDF - 2.8 Mb
8 Passenger Information Stéphane DEUX - PDF - 524.4 kb
9 Transport company expectations Luisa VELARDI - PDF - 983.6 kb
10 Innover pour satisfaire les clients Michel PÉROL - PDF - 1.6 Mb
11 Innovating to satisfy customers in vending Thomas NUSSBAUMER - PDF - 1.1 Mb
12 Comment rendre incontournable la restauration Jean-François CAMARTY - PDF - 1.6 Mb